Conflict management is a skill that everyone should learn to master. By understanding the positive and negative effects of conflict management individuals can learn how to more effectively deal with conflict. Learning to be aware of personal stress and anger behaviors and how they contribute to conflict management is the first step towards managing conflict. Learning how these actions directly affect communications and lead to misunderstandings are key elements in dealing with conflict. Communication techniques give guidance to skills that can be utilized in managing conflict and could alter the outcome of a conflict. The main techniques being reviewed include the ABC approach and the S-TLC system. Both of these approaches help individuals understand that taking responsibility for personal actions is essential; and then reviewing what role those actions played in the conflict further outline what changes should be made or corrective actions should be put in place. Read More...Conflict Management
No comments:
Post a Comment