Tuesday, February 12, 2013
Conflict Resolution
As a department manager I would have set customer service performance guidelines for my team, both individually and as a team. Based on these guidelines I would have established a plan and part of our plan would include weekly team meetings to review team performance and quarterly meetings to review our metrics individually. I would have explained that these meetings are in place to help guide our performance levels, identify individual employee performance; what they are doing well and if there are any needed improvements. I would also emphasize that employee feedback is valued and valuable; I want employees to be communicate thoughts, ideas and issues, give feedback on the work environment, as well as the morale of the team.
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